📩 Official Technical Support Report – Missing Buttons and Features in System and Apps
🔧 Title:
⚠️ Missing or Incomplete Buttons and Features in System and App Settings
📝 Problem Description:
Hello Samsung Support Team 👋,
I'm experiencing a problem with my phone where some buttons and features have disappeared or are missing from the system and app settings 📱.
After the latest update, I've noticed that some features no longer appear as before, and some options are unavailable or don't work when I tap them ⚙️.
It seems there's a bug in the system interface or software components after the latest update 🚫.
📆 Date of Notice:
🗓️ November 4, 2025
📱 Device Information:
🔹 Device Name: HashimDigitalGalaxy
🔹 Model Name: Galaxy A12
🔹 Model Number: SM-A125U
🔹 Phone Number: 421035004021921
🔹 IMEI Number: 357486359308095
🔹 Device Version: REV1.0
📲 System Information:
🔹 Current Version: A125USQS9CXJ4 / A125UOYN9CXJ4 / A125USQS9CXJ4
🔹 Security Patch Level: November 1, 2024
🔹 Operating System: Android (Latest Version Available)
📧 Contact Email:
📨 hashmahmdlyly0@gmail.com
💡 Additional Notes:
The technical team is requested to investigate the reason for the disappearance, non-appearance, or incorrect functioning of buttons and features.
The cause may be related to the latest system update, a bug in the One UI interface, or core system files 🧩.
✨ Suggestion:
Add an automatic system scan tool to detect and automatically fix missing buttons and features 🔄
Kindly try these steps in order : Settings -> General management -> Reset -> Reset all settings -> reset. Then kindly restart your mobile then: 1. Settings > Software update > Download and install > Download > Install now.
