Samsung Members There is a big problem

[foxonlyy]

The Samsung Member app has a major problem. The Samsung Member app has a major problem. I've been having trouble for two weeks; it doesn't work for me, and when I asked my friends, they said it doesn't work for them either.And now I've discovered that it only works through me. VPN Please kindly resolve this issue as soon as possible, as we cannot operate it. VPN 

[TimonN]

Hello , it's working for me.
Where are you now?

[MOQBALI]

I have same issue

[TimonN]

Really ? It's working ok for me.

[Samsung_specialist]

Thank you for sharing your experience with the Samsung Members application.

We understand that you are facing an issue where the application is only working when using a VPN. Please note that this behavior may be related to network connectivity, regional service availability, or temporary server-related issues.

To assist you, kindly follow the below troubleshooting steps:

1. Ensure that the application is updated to the latest version via Galaxy Store or Play Store
2. Go to Settings > Apps > Samsung Members > Storage, then clear cache and data
3. Restart your device after performing the above steps
4. Try switching between different networks (Wi-Fi and mobile data)
5. Make sure your device software is updated to the latest version

If the issue persists after completing the steps above, this may require further technical inspection. In such case, we recommend visiting the nearest service center for proper diagnosis through the following link:
https://www.samsung.com/ae/support/service-center/

Additionally, you can reach us through our official contact channels for further assistance:
https://www.samsung.com/ae/support/contact/