(Introduction to the Community)
- Welcome to the Samsung Members Community! We want this to be a place where everyone feels free to join conversations and share their experiences about Samsung products, services and beyond. We hope this place to be a place in which all of us share candid opinions and thoughts with one another, so that the place is fun to visit, useful to know, pleased to be heard, and proud to participate. Like any other communities, there are rules to be followed and necessary restrictions which would be inevitably imposed. However, we believe the place could be fun! Just make sure that you stick to the rules.
- After registering for the Samsung Members community using your Samsung Account, you will be able to write a post both in the app or web environment. Let’s write a topic that is fun and exciting!
- The community has user levels implemented to recognize your presence in the community! There are 20 levels in total, divided into three different categories.
* ‘Expert Level 5’ is the highest level and ‘Beginner Level 1’ is the lowest level
Category |
Rank Name |
Expert |
Expert Level 5 |
Expert Level 4 |
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Expert Level 3 |
|
Expert Level 2 |
|
Expert Level 1 |
|
Active |
Active Level 10 |
Active Level 9 |
|
Active Level 8 |
|
Active Level 7 |
|
Active Level 6 |
|
Active Level 5 |
|
Active Level 4 |
|
Active Level 3 |
|
Active Level 2 |
|
Active Level 1 |
|
Beginner |
Beginner Level 5 |
Beginner Level 4 |
|
Beginner Level 3 |
|
Beginner Level 2 |
|
Beginner Level 1 |
- Notes on Level Categories
- There are badges in place to recognize your community activities as well! Unlike levels, badges will recognize specific activities done by you, such as writing man number of posts. You may also get special badges for your participation in specific events, such as Galaxy Unpacked, and in community based competitions, such as best photo contest. Stay tuned on what badges you get!
-Each community category serves a different purpose. Make sure that you write your questions or opinions in the right category for your topic. By writing in relevant categories, you will be able to get right answers, from Samsung or other users, faster.
- You can ‘Like’ a post or comment. Use this function to interact with your peers. J
-The community has a function named ‘accepted solutions’ and this function exists to differentiate outstanding answers to posts. If you post a question on the community, and another user leaves a solution as a comment, you will be able to accept that reply as an ‘accepted solution’. By accepting a comment as a solution, your post will have the ‘resolved’ mark, making it stand out from different posts and comments. Please make sure that you choose solutions prudently and candidly so as to help others to spot quality answers faster. Let’s actively participate in answering questions and get the chance to become the author of solutions!
(Rights of a User)
(Obligations of a User)
(General Violations)
- Exposing Private Information: in writing content, make sure that you do not expose Personally Identifiable Information (PII) of you or others. PII includes but not limited to:
- Using the community for commercial purposes: in community, you are not allowed to 1) sell products and services, 2) advertise products and services, or 3) conduct surveys for commercial purposes.
- Conducting deceptive behaviors: below are examples of deceptive actions but not limited to:
- Uploading meaningless and spam content repeatedly: if you write more than two exactly the same posts or more than three very similar posts, the action is a violation.
- Expressing political point of view: you should refrain from writing opinions on political issues, nor expressing hatred towards a certain political party. In addition, even though this is an open community for open discussions, you should also refrain from discussing inter-state or war crime issues, such as Senkaku Islands territorial disputes or Nazi symbols.
- Authoring vague posts: you should write your opinions or questions clearly and not create random phrases that on one would be able to understand.
- Excessively quoting others’ writings: you should generate content by yourself and refrain from quoting too much of others’ texts.
- Disseminating false rumors: you cannot write about rumors that are false or not proven to be true, for the action can be misleading.
- Making unjust criticisms: you cannot criticize others inhumanely just for the sake of criticism.
(Severe Violations)
- Using abusive and discriminatory expressions: below are specification but not limited to:
- Organizing riots or terrors: you are not allowed to organize protests or any other violent activities within the community.
- Spreading malware, malicious code, or illegal software: you should fully refrain from uploading malicious software or providing links to such items.
- Uploading unethical content: it is never allowed, in the community, to upload content that is unethical. Below are some examples.
- Infringing intellectual capitals of others: it is strictly forbidden to infringe intellectual capitals such as intellectual property rights by uploading or copying content of others.
(Treatment Rules on Content that Violates the Community Rules)
- Content can be have limited exposure (i.e. only shown to users 19 or above), if the content is not suitable for minors.
- Content can be deleted based on the severity of the violation.
(General Rules for Users)
- Based on the number of violations, below actions will be taken.
※ You would not be able to restore your account once suspended permanently.
(Special Rules for Users)
- If the violation is severe enough, stronger restrictions can be imposed no matter the number of violations committed.
(Principles on counting the number of violations)
- Minor violations: unless the case is severe, count a violation as one violation, in accordance with the general rules
- Severe Violations: based on the severity, stronger restrictions can be imposed for the number of violations committed, in accordance with the special rules
- Should you have any further questions or inquiries, please contact us in our various channels.
(Complaint on the restrictions can also be made through the contact point.)
Thank you.