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Original topic:

Boot loop

(Topic created on: 3 weeks ago)
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Rezaphone
Active Level 1
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Galaxy S
Cannot restart to new google play system update May patch if I restart the phone it will boot loop and restart but the update will not install 
1 Comment
Samsung_specialist
Community Manager
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Galaxy S

We understand your concern regarding the boot loop when trying to restart the device for the Google Play system update.

Kindly try the below steps:

  1. Ensure the device battery is sufficiently charged and connected to a stable Wi-Fi network.
  2. Free up enough internal storage, then try updating again from Settings > Security and privacy > Updates > Google Play system update.
  3. Restart the device in Safe mode and check if the update can be completed.
  4. Wipe cache partition from the recovery menu, then restart the device and try again.

If the device continues to restart repeatedly or the Google Play system update still does not install, we recommend visiting the nearest Samsung authorized service center for further inspection:
https://www.samsung.com/ae/support/service-center/ 

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