Watch 5 Pro Update

[Diablo501]

I received the watch 5 pro a week ago.  Set it up and it worked perfectly 

But after receiving an update 4 days ago the notifications stop working completely on the watch ..tried to reset the watch and connect as a new but the issue remains the same 

Called Samsung service centre (UAE) they said they will get back to me with a answer in a day or so but i never heard from them 

[Samsung_specialist]

Hi,

For assistance, please visit one of our authorized Service Centers to check it for you. You may refer to the link it will guide you to the nearest service center to your location https://www.samsung.com/ae/support/service-center/

[alshamsi85]

I hope samsung in UAE focus more in customer support and create more easy support ways not let people visit the service centre for any case, also it is really important keep call back to customer not ignoring him

[alshamsi85]

Dear Diablo, what is happened with you? Did you receive service you need?

[Diablo501]

No i did not but somehow it worked by itself after a couple of days .. thanks bro

[alshamsi85]

Samsung team please try to find more suitable support, visit service center should be very very last step

[Samsung_specialist]

Hello.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same, please follow the easy troubleshooting steps which might help to solve the issue.

1- Turn on specific notifications settings:

To check this, open the Galaxy Wearable app on the connected phone, then tap Watch settings, and then tap Notifications. Tap See all notification settings or More, and then verify the switch next to the features are turned on. Tap the Back icon, and manage the additional Notification settings as desired.

2- Restart your Galaxy Watch and phone.

3- Make sure Sleep Mode is not enabled.

4- Try reconnecting the Bluetooth.