We apologize for the experience you went through. How to use Find my earbuds on Galaxy Wearable app
Search for your missing earbuds
Slide the screen upwards or downwards to access the apps page, or open "Apps”.
Open the “Galaxy Wearable” app. This application comes downloaded by default in the “Samsung” folder. If you do not have this app, please download it from the“Galaxy Store” or “Play Store".
Scroll down and tap “Find My Earbuds” to begin the search.
Tap “Start”.
The earbuds will start beeping, getting gradually louder for a period of 3 minutes.
Tap “Stop” to end the search.
If the feature is not working
The “Find my earbuds” feature connects to the earbuds through an IR sensor. If external nearby sources interfere with the signal, the connection may be interrupted, and the beeping may not be heard properly.
The following functions might also have difficulties working correctly if the IR signal is obstructed:
Automatic mute when you take off the earbuds. Earbud control touchpad.
Try closing and opening the earbud case to reactivate the Bluetooth pairing mode. If the issue persists, please contact an Authorized Samsung service center.
Please note:
Ensure your earbuds are within the 10-meter connection range of the Bluetooth device, although this distance may vary depending on the environment. The earbuds must be powered on and connected to the app for this feature to work. Follow all posted warnings and directions from authorized personnel in areas where the use of wireless devices is restricted, such as airplanes and hospitals. The Galaxy Buds must be charged before you can use the earbuds.
If SmartThings experiences problems, you should report the issue to SmartThings Support so the developers can analyze it. Report a problem on an Android phone
1. Open SmartThings on your phone and Tap the Menu Tap Contact us choose Error report
2. Explain the issue in detail. When you're finished, tap Report. Your system error log will be sent along with the report.
