scroll capture problem

[ijsiskekboi]

sometimes my scroll capture doesn't work in some apps like teams pls say why as it's faster and important feature for me.

[salmanul]

Try to clear samsung capture cache and try again

[ijsiskekboi]

still doesnt work

[salmanul]

Is team restricting capture..?

[salmanul · Accepted solution]

You can try the following steps to fix the issue:

1. Restart your device.
2. Update your phone to the latest version of Android.
3. Clear your Samsung Capture app cache by following these steps:
- Go to Settings > Apps > Samsung Capture.
- Tap Storage.
- Tap Clear cache.
4. Uninstall updates for Samsung Capture by following these steps:
- Go to Settings > Apps > Samsung Capture.
- Tap the three dots in the upper right corner.
- Tap Uninstall updates.

If none of these steps work, you can try uninstalling and reinstalling Samsung Capture.

If you are using Teams app, you can try using the physical buttons on your phone to take a screenshot instead of using the app's built-in screenshot feature². If this doesn't work, you can try updating Teams app or clearing its cache and data by following these steps:
- Go to Settings > Apps > Teams.
- Tap Storage.
- Tap Clear cache and Clear data.

I hope this helps!
Don't forget to hit like ♥️

[salmanul]

There could be several reasons why the scroll capture feature is not working on your Android phone. It could be due to a bug in the app or an issue with your device. You can try the following steps to fix the issue:

1. Restart your device.
2. Update your phone to the latest version of Android.
3. Clear your Samsung Capture app cache by following these steps:
- Go to Settings > Apps > Samsung Capture.
- Tap Storage.
- Tap Clear cache.
4. Uninstall updates for Samsung Capture by following these steps:
- Go to Settings > Apps > Samsung Capture.
- Tap the three dots in the upper right corner.
- Tap Uninstall updates.

If none of these steps work, you can try uninstalling and reinstalling Samsung Capture.

If you are using Teams app, you can try using the physical buttons on your phone to take a screenshot instead of using the app's built-in screenshot feature². If this doesn't work, you can try updating Teams app or clearing its cache and data by following these steps:
- Go to Settings > Apps > Teams.
- Tap Storage.
- Tap Clear cache and Clear data.

I hope this helps!
Don't forget to hit like ♥️