Original topic:

Secure folder not working/not opening (Note 9)

(Topic created on: 04-14-2020 05:10 AM)
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Faraz321
Active Level 1
Options
Secure Folder
Is any having issues with secure folder? I can't even open it with the right password, once i reset password it will open but if i close and reopen it with the same password it doesn't open at all, it shows pin required after restart,everytime i open i have to reset password and Access it,i tried clearing data and cache still no solution, please can any help me out?
4 Comments
Samsung_specialist
Community Manager
Options
Secure Folder

Hey there,

Can you please contact our call center on 800 7267864 and request Remote Management to help you with your concern.

Thank you

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Faraz321
Active Level 1
Secure Folder
hi is this global toll free number?
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mustafachander
Beginner Level 2
Secure Folder
secure folder are not working in A7
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Faraz321
Active Level 1
Secure Folder
hi Just to give an it's fixed April the April security update
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