Rewards

[DeepakWilson]

Hey everyone,

Anyone else having the same problem as me?

For the past two weeks or so, I haven't been getting my reward points when I use Samsung Wallet for payments.

[Samsung_specialist]

Thank you for contacting Samsung Gulf Electronics.

Regarding Samsung Rewards points, kindly note that reward points may take some time to appear after eligible Samsung Wallet transactions.

Please ensure that:

• Samsung Wallet and device software are updated to the latest version.
• You are signed in with the correct Samsung Account.
• The transactions were completed successfully using Samsung Wallet.
• Kindly note that Samsung Rewards points are usually credited within 14 days after the purchase or eligible transaction.
  
  For further assistance:
  https://www.samsung.com/ae/support/contact/ 

[DeepakWilson]

-Wallet & device software is updated on time
-yes i am signed in always
-all the card transactions and the eligible online transactions i make through Samsung wallet.
-14 days is already passed for those eligible transactions. And normally the rewards are updated instantly for me this is first time i am facing this long.

[Samsung_specialist]

Thank you for the update.

Since more than 14 days have already passed and the Samsung Rewards points are still not reflected despite eligible Samsung Wallet transactions, and after performing the available troubleshooting steps, kindly contact us through below link and choose number 3 to contact the E-Store support team:
https://www.samsung.com/ae/support/contact/