Audio Guide not working

[Elias28]

I'm using S24 Ultra with Galaxy Buds 3 pro

The audio guide isn't working since a week for workouts

Pls suggest 

[Samsung_specialist]

Thank you for your message and for sharing your concern regarding the audio guide not working during workouts with your Galaxy Buds 3 Pro on your Galaxy S24 Ultra.

We understand how helpful audio cues can be during workouts. Please try the following steps to resolve this issue:

1. Ensure both your watch/phone and Galaxy Buds 3 Pro are updated to the latest software/firmware versions.
2. Open the Samsung Health app and go to Settings > Audio guide (or Workout settings) and make sure the audio guide is enabled.
3. In the Samsung Health app, go to Workout settings > Audio guide voice and confirm the correct language/voice is selected.
4. Make sure the Galaxy Buds 3 Pro are connected and set as the active audio device when you start the workout.
5. Try disconnecting and reconnecting the Buds before starting a workout.
6. Restart your phone and Buds, then retry the workout with audio guide.
7. In the Galaxy Wearable app, check that media and notification permissions are granted for voice prompts.

If the issue still persists after completing the above steps, this may require deeper investigation by our technical team, and we recommend visiting the nearest authorized Samsung service center for further support. You can locate the nearest service center here:
https://www.samsung.com/ae/support/service-center/ 

For further assistance or follow-up, please reach us through:
https://www.samsung.com/ae/support/contact/ 

[Elias28]

The audio guide is not working even without earbuds... No cues

I have checked all these settings before posting on the group

[Samsung_specialist]

Thank you for your update and for confirming that the audio guide is not working even without the Galaxy Buds and that all recommended settings have already been checked.

Since the issue persists across different audio outputs, this indicates that the behavior is likely related to the Samsung Health app or system-level functionality rather than the earbuds themselves. Kindly try the following additional steps:

1. Please go to Settings > Apps > Samsung Health > Storage and clear cache only, then restart the device.
2. Ensure that text-to-speech services are enabled and functioning correctly by going to Settings > General management > Text-to-speech, and confirm a default engine is selected.
3. Check that Samsung Health has all required permissions enabled, including microphone, media, and notifications.
4. If the issue continues, please uninstall Samsung Health, restart the device, then reinstall the app from the Galaxy Store and test again.
5. If the audio guide still does not work after these steps, we kindly request that you submit an error report through the Samsung Members app immediately after reproducing the issue. This will allow our technical team to review the system logs and investigate the behavior further.

If needed, you may also visit the nearest authorized Samsung service center for further inspection. You can locate the nearest service center here:
https://www.samsung.com/ae/support/service-center/

For any further assistance or follow-up, please reach us through:
https://www.samsung.com/ae/support/contact/