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Original topic:

My samsung note 20 got locked after restart and asking for pattern which I do not remember

(Topic created on: 09-13-2025 09:28 AM)
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Members_14vOtkz
Active Level 1
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Hi,

I am facing issue with my Samsung note 20 ultra that after device restart it started asking for pattern which I do not remember.I always used biometric or pincode password for unlock.Now I am not able to unlock the phone.Please help me to solve those issue.

Samsung service center people asking to do factory reset which I do not want.

1 Comment
Samsung_specialist
Community Manager
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We’re sorry to hear about your experience.

Please note that if you forget your phone’s PIN, the only way to regain access is by remembering the correct code. This is part of Samsung’s strict security and privacy policies.

Unfortunately, even our service centers cannot unlock the device without a factory reset, which will erase all data on the phone.

We truly appreciate your understanding.

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