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Original topic:

ZFold7 is Disappointing

(Topic created on: a week ago)
17 Views
Adroit03
Beginner Level 2
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2 weeks ago (Last edited 2 weeks ago ) in 

Galaxy Z Fold
Hello, I'd like to share my disappointment regarding Samsung ZFold7, this phone is my gate into foldables. When I first started searching I was excited to give it a try given it has the best software although other competitors offer better hardware especially in terms of battery capacity. However, I got myself the fold7 given Samsung's "experience" or at least that's what I thought.

To clarify, my issue is with the main screen suddenly decided to give up after 5 months of use. So, I went to Samsung and asked them to fix it under the warranty on 3 different days, they refused since there was a small dent on the frame that occurred 3 months before having this issue with the flex cable (Which is common even under extreme temps). I tried explaining that these two issues aren't related in any shape or form but they refused and asked me to pay about 650 USD to fix my main screen. The employee tried justifying the repair price by saying that in order to replace the main screen they need to open the hinge, flex cable, etc. Now, is it my problem as a user to pay for Samsung's mistake of having such complicated fixing procedure? or did they think that as soon as the fold is damaged it won't be repaired? cause it seemed to me like they are trying to avoid repairing it under my one year warranty and want to charge me with that crazy price. I am still sending them the request hoping to fix it under the warranty. Imagine this is how they treat their customer who supported their underdeveloped hardware-wise IP48 rated 4400mAh phone with a crease.

btw I searched about this issue and guess what, the exact same damage happened to a user that had his fold in -6 degree C.

My last advice, consider the other foldables or make sure to get the care+. Otherwise, they won't help you even if it wasn't your fault.


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1 Comment
Samsung_specialist
Community Manager
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a week ago in 

Galaxy Z Fold

Thank you for sharing your experience and we are sorry to hear about the inconvenience you faced with your Galaxy Z Fold7.

We understand your concern regarding the main display issue and your disappointment with the warranty assessment result.

Please note that warranty eligibility and repair coverage are determined after physical inspection and technical evaluation by the authorized service center. Physical impact or external damage findings may affect warranty coverage depending on the inspection outcome and whether the observed condition is determined to be related to the reported symptom.

If you believe the assessment requires further review, kindly continue following up through the official support and service channels and request a re-evaluation of the repair case based on the inspection findings.

For further assistance:
https://www.samsung.com/ae/support/contact/

To locate the nearest authorized service center:
https://www.samsung.com/ae/support/service-center/

Thank you for taking the time to share your feedback, as customer experiences remain valuable for continuous improvement.

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