It seems like you're experiencing an issue with changing the alarm sound on your device. The error message "unable to play during call" suggests that there might be an ongoing phone call or another audio-related process that is preventing the alarm sound from being changed.
To resolve this issue, you can try the following steps:
1. **End any ongoing phone calls:** Make sure there are no active phone calls or audio-related processes happening on your device.
2. **Restart your device:** Sometimes, a simple restart can help clear any temporary glitches or conflicts.
3. **Check app permissions:** Ensure that the app you're using to change the alarm sound has the necessary permissions to access audio settings.
4. **Try a different app:** If the issue persists, try using a different app to change the alarm sound. This might help bypass any specific issues with the current app.
5. **Update your software:** Ensure that your device's operating system and any relevant apps are up to date. Sometimes, bugs are fixed in newer versions.
If none of these steps work, you may need to consult the support resources for your specific device or app for further assistance.
We sincerely apologize for the issue you're facing with your alarm sound, and we're here to help you resolve it. To troubleshoot the problem, please follow these steps:
Check for Software Update: Ensure that your device is running the latest software update. Software updates often include fixes for various issues, including those related to audio settings.
App Permissions: If you're using a third-party app to change the alarm sound, make sure it has the necessary permissions to access audio settings. You can check and adjust these permissions in your device's settings.
Reset All Settings: You can try resetting all settings on your device without deleting any data. Go to 'Settings > General/General Management > Reset > Reset All Settings.' This may help resolve any system-level configurations causing the issue.
No Active Audio Processes: Ensure there are no active phone calls or other audio-related processes happening on your device when you're trying to change the alarm sound. These processes can sometimes interfere with audio settings.
By following these steps, you may be able to resolve the alarm sound issue you're experiencing.
