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02-03-2026 10:03 AM in
Galaxy SThank you for your message regarding the software update not being available on your device.
Please note that software updates are released gradually in phases after testing and approvals. Availability depends on the device model, region, and carrier, so updates may not appear at the same time for all users.
You may try the following:
- Ensure the device is connected to a stable Wi-Fi network.
- Check manually via:
Settings > Software update > Download and install. - Restart the device and check again.
- Ensure the device is running the correct regional firmware for your location.
- If no update appears, this indicates that the update has not yet been released for your specific device or region.
For any further assistance or clarification, please refer to our Contact Us page:
https://www.samsung.com/ae/support/contact/
