We apologize for any inconvenience caused and understand how frustrating this situation can be.
To assist you further, please try the following steps: 1. Go to settings > Software update > Download and install > Download > Install now. 2. Software update via Smart Switch : Step 1. Connect your device to your computer using the USB cable provided with your device, and then open Smart Switch on your computer. Step 2. If a software update is available, Smart Switch might automatically prompt you to update the software or will display an option to update. Step 3. Click Update and use the on-screen prompts to download the necessary files. Step 4. Click OK to proceed. Your device may turn off and on a few times during the update process. When the update is complete, the device returns to the Home screen.
