Regarding the “invalid IMEI” message during the Trade-In process, this may occur due to temporary system validation issues, incorrect IMEI entry, or eligibility verification requirements for the selected device and storage variant.
Kindly follow the steps below:
Verify the IMEI number Dial *#06# on your device and ensure the IMEI entered matches exactly (without spaces or additional characters).
Confirm device eligibility Ensure the device model and storage capacity selected in the Trade-In form match your actual device specifications.
Retry after some time If the information is correct, please try again later as the Trade-In system may undergo periodic updates.
