Thank you for reaching out. We understand that the sound has become quieter after the recent software update, and we apologize for the inconvenience.
Please try the following steps to resolve the issue:
Check Sound Settings: Go to Settings > Sound and Vibration. Make sure the volume levels for Media, Ring, and Notification are set correctly.
Disable Sound Enhancements: In the Sound and Vibration settings, check if Dolby Atmos or any other sound enhancements are enabled. Try turning them off or adjusting the settings.
Restart the Device: Sometimes, a simple restart after an update can resolve any audio glitches.
Check for Further Updates: It’s possible that an additional update may have been released to address sound issues. Go to Settings > Software Update to ensure your device is fully updated.
Test with Headphones: Try using headphones or a Bluetooth speaker to determine if the issue is related to the device’s internal speakers.
If the issue persists after these steps, please let us know, and we can assist you further.
