S24 Ultra, Screen problem

[Othy]

S24 Ultra started to show colored lines, as you can see in the screen, anyone facing the same problem, this happened after 1 year of usage. 

It is too sad, 

Can Samsung do anything about that? Or is there any situation? The problem comes and goes 

This is the screenshot of the problem I'm facing with S24 ultra screen problem 

I will read your responses 

[Othy]

That's your good luck 🤞

[Samsung_specialist]

Thank you for reaching out and sharing your concern regarding your Galaxy S24 Ultra. We understand that you are experiencing colored lines appearing on your screen, which come and go, and that this issue is affecting your experience after one year of usage.

Screen issues like this can sometimes occur due to software glitches or hardware-related factors. To help identify the cause and possible solution, we recommend the following steps:

1. Restart your device: A simple restart can sometimes resolve temporary display glitches.
2. Check for software updates: Go to Settings > Software update > Download and install to ensure your device is running the latest version of One UI.
3. Safe mode test: Restart your phone in Safe Mode to check if the issue persists. If the lines disappear, the issue may be caused by a third-party app.
4. Since your device is over one year old, please also check the warranty status. If the problem is hardware-related, Samsung Service Centers can provide a diagnosis and advise on the available repair options.

We recommend visiting an authorized Samsung Service Center to have your device inspected professionally to determine whether it is a hardware issue or can be resolved through software support.

We understand how frustrating this can be and appreciate your patience.

[Othy]

Thank you very much for your detailed response, I will try all the options that you advised, and I will update you here with the results 🙏