S24 Ultra - Camera shift issue while zooming

[y2kviv]

l am writing to bring to your attention a concerning issue I have encountered with my recently received Galaxy s24 Ultra, which I pre-ordered on samsung.com and received on January 24th.

Upon using the device, I have observed a significant image shift problem when switching between zoom lenses (1x, 2x,3x,5x etc). Despite my attempts to replicate the issue in Samsung store devices, I was unable to do so. This leads me to believe that the problem lies within the hardware of my device indicating a potential defect. I'm not sure this is something that could be fixed over a software update either.

I have also come across multiple instances on social media, such as the tweet linked below, where other users are experiencing the same camera issue: [Link to Twitter post:https://twitter.com/smasithick/status/1752733526586491319.]

As a loyal Samsung user for an extended period, I am disappointed that such a quality concern exists in a flagship device. I have high expectations for the performance and reliability of Samsung's products. and this issue falls short of those expectations.

I appreciate your attention to this matter and look forward to a swift resolution.

[petter_mn]

i have noticed the same problem

[Zammi]

I did some testing. Yes, it is reproducible. Two things I noticed.
1. It happens when zoomed in very close objects from 1-5. For the objects in far seems OK.
2. Able to hear a kind of a cracking noise - seems like lens shifting noise.

[Zammi]

But the image quality after shifting seems OK.

[Iscanniya]

I've got the exact Same Problem. It can be 

Recorded! I only shifted the cameras, the Phone was fix.

[Sirvan_mokry]

I have tge same issue and i pre-ordered it from odido(former T-mobile) in netherlands. So disapointing 

[Sirvan_mokry]

• someone just explain this to me!!! When i change the zoom from 1x to 5x you can see an issue obvously. Is that a software issue or hardware issue?? 

[johndru]

ARE YOU EVEN SERIOUS?! Seriously, you are transitioning from 1 lens to another. These lenses are PHYSICALLY AWAY FROM EACH OTHER.

Think of it as your pair of EYES. Close your left eye and observe what you can see from your right eye. Now, close your right eye and open your left eye. You will notice that your eyes are seeing 2 different things. It's called PERSPECTIVE.

The 3x zoom lens is seeing a different PERSPECTIVE than the 5x lens because they are a few centimeters apart! Oh dear...

[Dmsbv]

I disagree, eyes dont have Software which could be adjusted but smartphone does. More than that if yoi download Expert Raw app from samsung store you will be surprised, but there is no such issue. So the team responsible for Expert Raw app could find the solution to that. But the team for the original cam have no idea. This is absolutely disappointing @Samsung fix the issue please 

[Guy500]

For me the picture goes blurry between 3x and 5x.  Before 3x and after 5x it is clear again.   Can this be fixed?