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Original topic:

Repetitive problem with charging

(Topic created on: 12-16-2025 01:08 AM)
304 Views
Shaimaa22
Beginner Level 3
Options
Galaxy S

image


2 Comments
SmartGamer
Active Level 5
Galaxy S
This means water is in your usb c port bang your ohone on a hard taboe and clear cache heres instructions on how to clear usb cache
That's a common issue with Samsung phones that have a moisture detection feature, even after the port is dry. Clearing the USB settings cache can often resolve the persistent error.

​Here are the instructions to clear the USB cache on a Samsung phone:

📲 Clear USB Settings Cache

​This process involves accessing system applications that are usually hidden.

​Open Settings: Tap the Settings app on the phone. ​Go to Apps: Scroll down and tap on Apps. ​Show System Apps: ​Tap the Filter and sort icon (usually three horizontal lines with a down arrow or three vertical dots, depending on the Android version) near the top. ​Find and enable the toggle for Show system apps, then tap OK (or similar, like 'Done'). ​Find USB Settings: ​Scroll down the list of apps until you find USBSettings (it might also just be listed as "USB"). ​Tap on USBSettings. ​Clear Cache: ​Tap on Storage. ​Tap Clear cache. ​💡 Additional Tips: ​Restart the Phone: After clearing the cache, it's a good idea to restart the phone completely to let the system re-initialize. ​Clear Data (if cache doesn't work): If clearing the cache doesn't solve the issue, you can repeat the steps and tap Clear data (or "Clear storage") instead. Note: This will reset any specific USB preferences but usually doesn't affect user data. ​Ensure it's REALLY Dry: The original message is important. If the error still pops up, ensure the port is completely dry. You can use a fan on a low, cool setting, or gently shake the phone with the port facing down.
Samsung_specialist
Community Manager
Options
Galaxy S

Thank you for reaching out to us, and we’re sorry to hear that you’re experiencing a repetitive charging issue. We understand how important it is to have your device charging properly, and we’re here to help.

To begin with, please try the following steps to see if the issue improves:

  1. Restart your device, then try charging again.
  2. Make sure you are using an official Samsung charger and cable.
  3. Try charging the device through a different power outlet.
  4. Clean the charging port gently to ensure there is no dust or debris.
  5. Ensure your device is updated to the latest software version via:
    • Settings › Software update › Download and install

If the issue continues after these steps, please let us know your device model, One UI version, and whether it happens with multiple chargers, so we can investigate further.

We appreciate your patience, and we are here to support you every step of the way.

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