Original topic:

Notification delay

(Topic created on: 04-13-2024 06:12 PM)
176 Views
Tauruzz
Active Level 3
Options
Galaxy S
Hey, I'm having trouble getting notifications for Instagram, WhatsApp, and Messenger on my S24 Ultra. I've tried restarting my phone, clearing the cache, and changing the notification settings, but it's still not working. Have you had this issue? Any suggestions?
8 Comments
Zammi
Active Level 9
Galaxy S
Seems like notifications from all your Meta applications are delayed.

I'm instantly receiving my WhatsApp messages.
MOQBALI
Expert Level 2
Galaxy S
I haven't experienced this issue personally, but it sounds frustrating. Let's try a couple more troubleshooting steps. Have you checked if these apps are restricted in their background data usage or battery optimization settings? Sometimes those settings can interfere with notifications.
Tauruzz
Active Level 3
Galaxy S
All settings are checked, and still facing the issue.
MOQBALI
Expert Level 2
Galaxy S
I have S24 ultra, but I don't face this issue
Tauruzz
Active Level 3
Galaxy S
Let me try re installing the app..
Samsung_specialist
Community Manager
Options
Galaxy S

We apologize for this inconvenience, can you try these steps:

- Disable Do not disturb and Power Saving on the phone
- Disable an app's power saving settings
- Check if an app's notifications are turned on

if the issue still there please raise error report.

Avajian
Beginner Level 2
Galaxy S

Hi, 

After two months of using Galaxy S24 ultra , I’m experiencing this frustrating issue

Twenty percent of the time, notifications on my new phone are delayed ( 2-10 Minutes ). Apps like WhatsApp, Telegram, and Instagram experience this issue. Currently, I also have a Google Pixel 8 Pro , and it doesn’t have this problem. It seems that this issue is specific to Samsung phones because 99 percent of the time notifications are delivered very quickly on the Pixel.

When the phone is connected to the charger , notifications are delivered quickly.

Samsung_specialist
Community Manager
Options
Galaxy S

We apologize for this inconvenience, can you try these steps:

- Disable Do not disturb and Power Saving on the phone
- Disable an app's power saving settings
- Check if an app's notifications are turned on

If the problem persists, please send us an Error Report by following the steps below.

Head to the Members app > Get Help > Error Report > Tap 'OK' to send System Log Data > Select the symptom, and include as much detail as possible.

To ensure your logs accurately reflect the issue you're experiencing, we'd like you to submit your report within 5 minutes of encountering the problem. Our engineers will then investigate this and respond to you with a solution via the Members app.

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