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2 weeks ago in
Galaxy S- Mark as New
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2 weeks ago in
Galaxy SWe sincerely apologize for the inconvenience caused.
Regarding the mobile network and Wi-Fi issues after the update on your Galaxy S23 Ultra, kindly restart the device, check for any pending software updates, and reset the network settings from:
Settings > General management > Reset > Reset mobile network settings / Reset Wi-Fi and Bluetooth settings
Please also test another SIM card if available to confirm if the issue is related to the SIM or network provider.
If the issue continues after the above steps, please send an error report through Samsung Members, or visit the nearest authorized Samsung service center for inspection:
https://www.samsung.com/ae/support/service-center/
For further assistance, please contact us through:
https://www.samsung.com/ae/support/contact/
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a week ago in
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Tuesday in
Galaxy SThank you for your update.
We sincerely apologize for the inconvenience caused by the continued network and Wi-Fi issues on your Galaxy S23 Ultra.
Since you have already completed the recommended troubleshooting and the issue persists, we kindly recommend visiting the nearest Samsung Authorized Service Center for a comprehensive device inspection.
If the device is found to be functioning normally after the inspection, your feedback will be shared with the relevant team for further review and consideration in future software improvements.
