Original topic:

Hidden Folder Files tranfer

(Topic created on: 03-27-2024 07:46 AM)
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maz10
Beginner Level 4
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Galaxy S
I Transferred all my files from S21 Ultra to S24 Ultra using smart switch. Files from hidden folder did not get Transferred to new phone, I even choose option of hidden folder in smart switch. Is there any way to recover those files ?
1 Comment
Samsung_specialist
Community Manager
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Galaxy S

Data saved in private storage cannot be backed up.

However, try backing up and restoring Secure Folder :

Back up content and apps in Secure Folder to Samsung Cloud using your Samsung account and restore them later.

- Backing up data

Step 1. Go to Secure Folder > tap More options (three vertical dots).

Step 2. Tap Settings, and then tap Backup and restore.

Step 3. Tap Add account and follow the on-screen instructions to complete signing into your Samsung account.

Step 4. Tap Back up Secure Folder data.

Step 5. Select items you want to back up and tap Back up. Data will be backed up to Samsung Cloud.

- Restoring data

Step 1. Go to Secure Folder > tap More options (three vertical dots).

Step 2. Tap Settings, and then tap Backup and restore > tap Restore.

Step 3. Select a device to restore the data.

Step 4. Select items you want to restore, and tap Restore. Backed up data will be restored to your device.

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