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a month ago in
Galaxy S- Mark as New
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a month ago in
Galaxy SHello. No issues with my Samsung phones or Tablets at all. Are you experiencing any issues? If yes, can you itemize them so members can try to help?
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4 weeks ago in
Galaxy SBefore you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Do the following when the device heats up
If you feel your phone gets hot, check out the methods below to try and cool it down.
Keep the device updated with the latest software.
Conflicts between running apps may cause the device to heat up. Restart the device.
Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
Close apps that increase battery consumption or that run in the background when not in use.
Delete unnecessary files or unused apps.
Decrease the screen brightness.
If the device overheats or feels hot for a prolonged period, do not use it for a while.
A higher refresh rate results in smoother animations and scrolling but uses more power. Set the refresh rate to Standard mode.
If you're charging the battery, disconnect the charger from the device and close any running apps. Wait for the device to cool down and then begin charging the device again.
When using a wireless charger, do not place foreign materials, such as metal objects, magnets, or magnetic stripe cards, between the device and the wireless charger.
regrding the charging issue, kindly check the following:
Check your charger
The first step is to check to see if the problem is related to your charger or charging cable.
1-Are you using an official charger?
Although most phone chargers and charging cables look similar, there can be a huge difference between their quality and charging speed. It is always recommended to use an official Samsung charging cable as these have been specially made for your device and are designed to maximise battery life.
Using an unofficial charger can cause damage to your phone. Official have the correct voltage for your device, whereas alternative chargers may operate to a different voltage.
2-Check for damage
If you're using an official charger, check to ensure that there isn't any damage to the cable or plug. If you notice any damage, stop using the charger immediately.
3-Try a different cable and plug.
Even if there is no obvious physical damage to the cable or the plug, try using a combination of different cables and plugs to eliminate these as a potential problem. To make sure that your cable / plug works, you can also try using it to charge a different device.
4Try a different power source.
Once you are sure that your cable / plug works, try plugging them in to a different power source. For example, connect the charger to a power socket rather than a laptop or PC.
Run a test using Samsung Members
You can use Samsung Members to run a test on your battery and charging port. This will check for any issues. Watch the video and follow the steps below to find out how to run a test.
1-Open the Samsung Members app and then Tap Get Help.
Samsung member ap
Step 1.Open the Samsung Members app
Tap Get Help
Step 2.Tap Get Help.
View test
Step 3.TapView tests.
Battery
Step 4Tap on Battery status and then Cable charging to check your hardware
Please note: you will need to connect your charger in order to check cable charging
You can also check the following:
Clean the charging port
Check for water and moisture
Reboot your device
Update your software
Check for damage
Try a wireless charger or wireless Powershare
Run your phone in safe mode
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2 weeks ago in
Galaxy S