Original topic:

Camera preview showing horizontal and vertical line in S24 Ultra

(Topic created on: 03-29-2024 01:21 PM)
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mp15
Active Level 1
Options
Galaxy S
Camera preview showing horizontal and vertical line in S24 Ultra. Its only on display, while I capture that image and check from gallery it's fine. I don't know how those lines appear in while open camera? Check attached screenshot. 

image


image




2 Comments
Samsung_specialist
Community Manager
Options
Galaxy S

Try clearing the cache of the Camera App by navigating to Settings > Apps > Select Camera App > Tap Storage > Clear Cache.

Additionally, attempt to reboot the phone using a soft reboot or force restart. You can force restart by pressing and holding the Volume Down and Power keys for 7 to 10 seconds.

If the issue persists, try running Safe Mode on your phone by following these steps:
1. Power off the phone.
2. Power on the phone; when the Galaxy logo displays, press and hold the Volume Down button.
3. 'Safe Mode' will appear in the bottom left corner of the screen.
4. To exit Safe Mode, simply restart the phone. Upon reboot, it will no longer be in Safe Mode.

If the problem persists after trying these steps, please send us an Error Report by following the steps below:

1. Head to the Members app.
2. Select Get Help > Error Report.
3. Tap 'OK' to send System Log Data.
4. Choose the symptom and include as much detail as possible.

To ensure that your logs accurately reflect the issue you're experiencing, please submit your report within 5 minutes of encountering the problem. Our engineers will then investigate and provide you with a solution via the Members app.

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mp15
Active Level 1
Galaxy S
Thank Samsung team, those line I found in camera app only, (rare in case-not always), not while other app. Furthermore captured picture is perfect no line visible. If this issue remains or increased I will follow your suggestion. THANK YOU.
(This is reason why I choose SAMSUNG always, because of Service.)
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