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Original topic:

Bluetooth device not working properly

(Topic created on: 03-17-2024 01:13 PM)
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vps1
Active Level 1
Options
Galaxy S
 I am very sad to say that after UI 6.0 updation my Bluetooth connecting devices are not working properly. The devices wich i am using it is SAMSUNG products only (Galexy watch , Buds pro). If any incoming or outgoing calls are made in phone normally it will show in phon and after disconnected it will disappear from watch. Now after updation it is not disappearing. Buds pro is connecting but no media is working. I couldn't hearing any voice. After several times disconnections and connecting it start working if in between any call coming after the call media volume will not hearing again i have to do disconnet and turn off Bluetooth and make a connection then only i can watch movies. I cleaned Bluetooth cache and all but still it persisting. Then I thought I will wait for February security patch after the February updation the bugs didn't fixe . WITHOUT FORMATTING GIVE ME SOME SOLUTION 
4 Comments
Galaxy S
I'm sorry to hear about the Bluetooth issues you're experiencing after the UI 6.0 update on your Samsung Galaxy device. It's frustrating when essential functions like Bluetooth connectivity are not working as expected. Here are some additional steps you can try to resolve the problem without formatting:

1. **Forget and Re-Pair Devices**:
- Go to Settings > Connections > Bluetooth.
- Find the devices (Galaxy Watch, Buds Pro) in the list of Paired devices.
- Tap on the gear icon next to each device and select "Forget" or "Unpair."
- After removing them, try pairing them again from scratch.

2. **Clear Bluetooth Cache**:
- Go to Settings > Apps.
- Tap on the three-dot menu in the top right corner and select "Show system apps."
- Scroll down and find "Bluetooth" and "Bluetooth MIDI Service."
- For each app, tap on Storage > Clear Cache.

3. **Reset Network Settings**:
- Sometimes resetting network settings can resolve connectivity issues, including Bluetooth.
- Go to Settings > General management > Reset > Reset network settings.
- This will reset Wi-Fi, mobile data, and Bluetooth settings, so you'll need to set them up again.

4. **Safe Mode**:
- Boot your phone into Safe Mode to see if a third-party app is causing the issue.
- Press and hold the Power button.
- When the Power off icon appears, press and hold it until you see the Safe Mode option.
- Test Bluetooth functionality in Safe Mode. If it works fine, then an app might be causing the problem.

5. **Wipe Cache Partition**:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all keys.
- Press the Volume down key to navigate to "Wipe cache partition."
- Press the Power key to select.
- Once the cache is cleared, "Reboot system now" will be highlighted.
- Press the Power key to restart the device.

6. **Check for App Updates**:
- Ensure that all apps, especially Samsung-related apps like Galaxy Wearable, are up to date from the Google Play Store.

7. **Samsung SmartThings**:
- Make sure SmartThings is updated and functioning properly. Sometimes the SmartThings app can affect Bluetooth devices.

If none of these steps resolve the issue, it's possible that the update itself has introduced a bug that may require a future patch. In such cases, contacting Samsung support or visiting a service center for assistance may be necessary. They can provide more specific troubleshooting steps or let you know if a known fix is in the works.
vps1
Active Level 1
Galaxy S
Thanks, Moqbali . I did all the above steps except the 5th one it is not coming in my phone . I tried many times
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Samsung_specialist
Community Manager
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Galaxy S

Here are some steps you can try to troubleshoot and potentially resolve the Bluetooth connectivity problems without formatting your device:

Forget and Reconnect Bluetooth Devices

You can try resetting the network settings on your Galaxy device to see if that clears the problem. Navigate to and open Settings, then tap General management, and then tap Reset. Tap Reset network settings, then tap Reset settings, and then tap Reset.

Clear Cache Partition: Boot your phone into recovery mode and clear the cache partition.

Check for Software Updates

Boot your phone into Safe Mode to see if any third-party apps are causing conflicts with Bluetooth. To activate the safe mode you may need to:

Shut down the device and restart it again.
When the Samsung logo displays press and holds the volume down key until the lock screen display.
When the lock screen displays Safe mode will be shown in the lower-left corner of the display.
Note: By activating the safe mode we have just disabled the third-party application and no data have been lost. You may need to keep an eye on the device for 2-3 hours and watch the battery consumption if the issue is solved or not.

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vps1
Active Level 1
Galaxy S
Thank you, sir
I think you didn't get my problem. The actual problem is not in battery consumption. MY BLUETOOTH DEVICES ARE NOT WORKING PROPERLY. This is wat i am facing. I tried which Mr. Moqbali advised that it has not helped me
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