Original topic:

Reboot issues

(Topic created on: 11-04-2023 08:38 PM)
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AksanaKa
Beginner Level 2
Options
Galaxy Note
Hi guys. Whenever I download a licensed app or something similar action, I get a message from (your phone has rebooted, it doesn't work on reboot mobiles). Help. Model: Samsung galaxy note 20 ultra.
3 Comments
ojwh
Active Level 6
Galaxy Note
Can you post a screenshot of the message?
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MOQBALI
Expert Level 2
Galaxy Note
I see, thank you for providing more information. It seems like you're encountering a message indicating that the app doesn't work on rebooted mobiles after downloading a licensed app.

This message might be related to a specific app's compatibility or permissions settings. Here are a few steps you can try to resolve the issue:

1. **Clear App Cache and Data**:
- Go to Settings > Apps > [App Name] > Storage > Clear Cache and Clear Data.

2. **Reinstall the App**:
- Uninstall the app, then download and install it again from a trusted source like the Google Play Store.

3. **Check App Permissions**:
- Make sure the app has the necessary permissions enabled in your device settings.

4. **Reboot Your Phone**:
- Try rebooting your phone and see if the issue persists.

5. **Contact App Support**:
- If the issue persists, consider reaching out to the app's support team for further assistance.

If none of these steps work, it might be a specific issue with the app itself. You may want to check if there are any known compatibility issues with your device model.
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Samsung_specialist
Community Manager
Options
Galaxy Note

We would like to extend our sincere apologies for the issues you are currently experiencing. To assist you in addressing this matter, we recommend the following steps:

Clear App Cache and Data:
Navigate to your device's settings.
Select "Apps" or "Applications."
Locate the problematic app and tap on it.
In the app's settings, go to "Storage."
Choose "Clear Cache" and "Clear Data" to remove temporary data and any potential conflicts.

Check App Permissions:
Ensure that the app has the necessary permissions enabled in your device settings. This may include permissions for accessing your camera, location, or other features that the app requires.
Go to your device's settings, then find and select "Apps" or "Applications."
Locate the app and tap on it.
Look for the "Permissions" section and ensure that the required permissions are granted.
Additionally, please make sure that the app you are using is recommended and trusted.

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