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Original topic:

Help needed

(Topic created on: 10-05-2021 08:19 AM)
BriBri
Beginner Level 2
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Galaxy Note
Forgotten password on Note 5 .. how to unlock without data loss ?
3 Comments
Samsung_specialist
Community Manager
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Galaxy Note

Hi,

Please bring your device to a Samsung Service Center to have it checked out my a technician and help resolve the issue. 

Find the nearest service center near you online, or on Samsung.com, or by calling the call center or passing by one of the Samsung brand stores. 

Samsung_specialist
Community Manager
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Galaxy Note

Please try the following:

 

Step 1. Open the internet browser on your notebook and input the following website address: https://findmymobile.samsung.com, click on the Sign in button and input your login credentials of your Samsung account, then click on Sign in button once more.

Step 2. The mobile device registered under your Samsung account will appear on the right-side of the screen. If you have multiple devices registered under the same Samsung account, make sure you select the device that needs to be remotely unlocked. Refer to the image below and click on the Unlock icon to unlock your device.

Step 3. Once you click on Unlock, a pop-up window will appear asking to verify the password of your Samsung account. After you input your password, click on the NEXT button, the pop-up window will automatically close and another pop-up window will appear with the result of remotely unlocking your device.

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BriBri
Beginner Level 2
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Galaxy Note
Hi..
Unable to do that. In the desert for work
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