Software update error

[AV8R]

I got this error when trying to update. Any idea why this is happening? I never tampered with the operating system.

[Nassil]

Download smartswicth app in computer and connect mobile and update. before that backup your data

[Ahmed6]

this device has been flashed.
you should install the Sw by bootloader or any other way.

[AV8R]

I never flashed my phone tho

[Ahmed6]

did you change the settings of SE android statues (from enforcing to permissive)?

[AV8R]

nope

[Ahmed6]

go to setting > about phone > sw information
take a screen shoot for this window and share it here plz

[shavezkhan]

Dear simple method is that reset your smartphone

[Ernesthugo]

hello bro happened to me but just delete space on your phone thanks it will work