Original topic:

Problem with Netflix since the update to Android 11 Samsung a40

(Topic created on: 04-11-2021 11:58 PM)
2527 Views
K125sx
Beginner Level 2
Options
Galaxy A

Hello

My a40 was running fine than the update to Android 11 came and it messed it up..

Netflix and prime were freezing and crashing. I already disabled HD playback on prime and now it works fine,but Netflix is still crashing. I already reinstalled the app and it didnt help :(

Has anyone else experienced this issue?

Kind regards 

52 Comments
Tbgy777
Active Level 1
Galaxy A

You mean you installed back Android 11 and now Netflix works fine? Did they make any updates on Android 11 or Netflix app? Thx.

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Samsung_Support1
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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AT5
Beginner Level 2
Galaxy A

Im having exactly the same issue. Netflix very intermittent since the update. Often no picture and very stop-start. No issues before the update. Have tried reinstalling netflix and same problem

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a40_1981
Active Level 1
Galaxy A

Reported the issue in Samsung Members with dropping frames in a streaming app after upgrading to android 11,

also attached a logcat extract

 

04-11 20:25:27.190 18080 18080 I ViewRootImpl@9a4f3d[MainActivity]: Relayout returned: old=(0,0,1080,2340) new=(0,0,1080,2340) req=(1080,2340)0 dur=13 res=0x1 s={true 493858668544} ch=false fn=514
04-11 20:25:27.191 18080 18080 I ViewRootImpl@9a4f3d[MainActivity]: updateBoundsLayer: shouldReparent = false t = android.view.SurfaceControl$Transaction@a658c42 sc = Surface(name=Bounds for - gr.cosmote.cosmotetv.android/dt.ote.poc.presentation.view.landing.MainActivity@0)/@0xb050453 frame = 514
04-11 20:25:27.194 18080 18080 D LoadingEventInterceptor: onMessageEvent: Received LoadingStatusEvent(loadingState=LOADING)
04-11 20:25:27.194 18080 18080 D EventLogger: droppedFrames [eventTime=32.03, mediaPos=414.35, window=0, period=0, 19]
04-11 20:25:27.194 18080 18080 D EventLogger: droppedFrames [eventTime=32.02, mediaPos=414.35, window=0, period=0, 19]
04-11 20:25:27.195 18080 18080 D EventLogger: videoDisabled [eventTime=32.03, mediaPos=414.35, window=0, period=0]
04-11 20:25:27.195 18080 18080 D EventLogger: videoDisabled [eventTime=32.02, mediaPos=414.35, window=0, period=0]
04-11 20:25:27.195 18080 18080 D EventLogger: audioDisabled [eventTime=32.03, mediaPos=414.35, window=0, period=0]
04-11 20:25:27.195 18080 18080 D EventLogger: audioDisabled [eventTime=32.02, mediaPos=414.35, window=0, period=0]
04-11 20:25:27.195 18080 18080 D EventLogger: drmSessionReleased [eventTime=32.03, mediaPos=414.35, window=0, period=0]
04-11 20:25:27.195 18080 18080 D EventLogger: drmSessionReleased [eventTime=32.02, mediaPos=414.35, window=0, period=0]
04-11 20:25:27.195 18080 18080 D EventLogger: drmSessionReleased [eventTime=32.03, mediaPos=414.35, window=0, period=0]
04-11 20:25:27.195 18080 18080 D EventLogger: drmSessionReleased [eventTime=32.02, mediaPos=414.35, window=0, period=0]
04-11 20:25:43.982 18080 18735 I DrmUtils: found android.hardware.drm@1.0::IDrmFactory clearkey
04-11 20:25:43.983 18080 18080 E COSMOTE TV: Error occurred
04-11 20:25:43.984 18080 18735 I DrmUtils: found android.hardware.drm@1.0::IDrmFactory widevine
04-11 20:25:43.987 18080 18735 I DrmUtils: found android.hardware.drm@1.1::IDrmFactory clearkey
04-11 20:25:43.989 18080 18735 I DrmUtils: found android.hardware.drm@1.1::IDrmFactory widevine
04-11 20:25:43.991 18080 18735 I DrmUtils: found android.hardware.drm@1.2::IDrmFactory clearkey
04-11 20:25:43.993 18080 18735 I DrmUtils: found android.hardware.drm@1.2::IDrmFactory widevine
04-11 20:25:43.996 18080 18735 I DrmUtils: found android.hardware.drm@1.3::IDrmFactory clearkey
04-11 20:25:43.997 18080 18735 I DrmUtils: found android.hardware.drm@1.3::IDrmFactory widevine
04-11 20:25:43.999 18080 18080 D InputMethodManager: HSIFW - flag : 0
04-11 20:25:44.011 18080 18080 E COSMOTE TV: Error occurred

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a40_1981
Active Level 1
Galaxy A

reported the issue in Samsung Members app

D EventLogger: droppedFrames [eventTime=32.03, mediaPos=414.35, window=0, period=0, 19]
D EventLogger: droppedFrames [eventTime=32.02, mediaPos=414.35, window=0, period=0, 19]
D EventLogger: videoDisabled [eventTime=32.03, mediaPos=414.35, window=0, period=0]
D EventLogger: videoDisabled [eventTime=32.02, mediaPos=414.35, window=0, period=0]

D EventLogger: audioDisabled [eventTime=32.03, mediaPos=414.35, window=0, period=0]
D EventLogger: audioDisabled [eventTime=32.02, mediaPos=414.35, window=0, period=0]
D EventLogger: drmSessionReleased [eventTime=32.03, mediaPos=414.35, window=0, period=0]

I DrmUtils: found android.hardware.drm@1.0::IDrmFactory clearkey

E COSMOTE TV: Error occurred

DrmUtils: found android.hardware.drm@1.0::IDrmFactory widevine

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johnkeith
Beginner Level 2
Galaxy A

When will Samsungfix this problem with Netflix? Very annoying.

 

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mplr579
Beginner Level 3
Galaxy A

I also had the same problem. After Android version 11, I have the same issue with the streaming apps.  Audio and subtitles are playing but no VIDEO.  Also netflix app was crashing few times and restarting the phone automatically.  I also see no resolution with the Reinstall or Restart.  Waiting for an update from Samsung on this.  

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a40_1981
Active Level 1
Galaxy A

Same here, after Android version 11 on Samsung a40, I have the same issue with the streaming apps, such as Cosmote TV (Greece) and Netflix.  Sometimes, audio and subtitles are playing but no video, and sometimes video is lagging.

Tried factory reset without any result.

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gabu-
Beginner Level 2
Galaxy A

Same here, it really **bleep** me off - my netflix and other streaming apps are even crashing and my phone starts restarting.  I didn't have this problem before update. I tried restart, cleaning cache etc but it doesn't work at all.

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dmauran
Beginner Level 2
Galaxy A

Hi, I have the same problem : Galaxy A40, streaming apps crash after update to One UI 3.1, Android 11. All apps worked good with Android 10. Now, I have sound with black screen for few seconds and after, the phone reboot itself ... Same issues with Prime Video App, Netflix App, Disney+ App, B.TV App (french TV App from my operator). 

Try to empty cache, try to restart, try to re-install apps ... nothing work.

Does anyone have any ideas ? Or does Samsung can communicate ?

(sorry for my bad english, I am french user ...)

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