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Original topic:

Problem updating Google Play System

(Topic created on: a month ago)
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SamoHetary
Active Level 2
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Galaxy A
In the latest update for the A35 phone USA Region Play system update no longer works for me When I click on it nothing happens 
1 Comment
Samsung_specialist
Community Manager
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Galaxy A

We're sorry to hear about your experience.

To assist you further, follow these steps to update via Smart Switch :
Step 1. Connect your device to your computer using the USB cable provided with your device, and then open Smart Switch on your computer.
Step 2. If a software update is available, Smart Switch might automatically prompt you to update the software or will display an option to update.
Step 3. Click Update and use the on-screen prompts to download the necessary files.
Step 4. Click OK to proceed. Your device may turn off and on a few times during the update process. When the update is complete, the device returns to the Home screen.

For more details, please visit this link:
https://www.samsung.com/ae/support/mobile-devices/how-to-update-software-using-smart-switch/?msockid....

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