Please submit an error report to the technical team via Samsung members app > get help page > error reports section. Choose one of the categories, and type the issue that you're facing to them, but make sure to send your device's logs. To send the device logs, please follow the below: Press and hold Samsung members Icon > Then tap on Error reports > Select category of your report > Make sure that "Send Log Data" is selected to help resolve your inquire > Describe your problem in details > Change the frequency to whatever you prefer > Then send it.
