I have a problem regarding my fingerprint sensor, it's been 4 months since my fingerprint stopped working and I've been updating the phone and restarting it, but I'm still facing the same problem, called the customer care service, and they gave me st...

Im having a problem with my fingerprint sensor on my Samsung A16 and its been 2 weeks now. I've been restarting my phone but still the sensor doesn't want to work. Am I the only person experiencing this? 