Guys is this normal or happening only to me ?

First they gave late updatw for amoat a month. Then after when they gave the update, it cant be installed. Classic samsung. Amazing customer service on the other hand. All **bleep** generated messages. Really didnt expect thia from such a big smartph...

Its official but lets see

Was a close call to capture this. 2 min late ans it qould have been gone . But man oh man looks like the end of the world.