Hi i am facing connectivity issue between my samsung note 10 plus and gear iconx ear buds.its not showing in my bluetooth list. I cant pair it using galaxy wearable appocation.anybody can help on this

I have preordered galaxy note 10 plus 256gb aura glow. I didnt recieve any confirmation regarding this. Can I get some help?Preorder date - 20/08/2019Model - note 10 plus Aura glowReference number - 9567347568