Please perform the following steps:
1- Install the Samsung Gear Wearable app from the Google Play Store or from the Galaxy app.
2- Connect the Gear iconx ear buds to a mobile device via Bluetooth.
3- Pairing your earbuds to your phone or tablet is practically effortless. If you've already paired your earbuds with a phone or tablet, just open the charging case to reconnect them.
For further assistance, register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).
Team Samsung Members