cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Security policy prevents the use of mobile data A3

(Topic created on: 10-30-2022 11:30 PM)
135 Views
Fundiwambi
Beginner Level 2
Options
Others

Greetings I bought my Samsung a3 core long ago and I've been using Vodacom ever since and now I've just started using Telkom and I can't seem to on the internet data. It keeps saying "Security policy prevents the use of mobile data" but I do recieve calls and not messages. 

 

Please help, what can I do?

0 Likes
3 Comments
Tsogo_sam05
Moderator
Moderator
Options
Others

Hi Fundiwambi

Thank you for reaching out to us and apologies for the inconvenience.

Please advise, did you purchase the device from Vodacom?

0 Likes
M2NGWA
Active Level 10
Others
It might be network locked
0 Likes
Members_yvLGqgk
Beginner Level 2
Others
That is called kg lock or knox guard lock implemented by vodacom to prevent you from changing sim to another network.Go and ask vodacom to remove it