Original topic:

Display Line Issue on S21 FE 5G

(Topic created on: 02-03-2024 11:11 PM)
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Tharindu_TDK05
Beginner Level 4
Options
Galaxy S
Dear Samsung, 

I hope this post finds you all well. I am writing this message with a heavy heart, as I have encountered a distressing issue with my Samsung S21 FE device after the recent software updates.

After two weeks from the sotware update, I noticed a couple of display lines on my screen, and despite my careful usage, the problem has escalated to 5-6 lines. 

This is disheartening, especially considering that the S21 FE is my first flagship phone, and I had high hopes of using it for several years. 

I have always been a proud Samsung user, advocating for the brand due to its innovative features and customizable options. However, my recent experience has left me questioning the reliability of Samsung phones. 

I purchased my S21 FE in February 2022 from a reputable seller in Sri Lanka, Genius Mobile, and it came with a 1-year company warranty. The issue surfaced in January 2024, just after the warranty expired. When I contacted Genius Mobile, they informed me that I would need to pay approximately LKR 60,000 for a screen replacement – almost half the cost of the phone. I was shocked and frustrated hearing that.

Then I reached out to Samsung Sri Lanka for support. Unfortunately, after multiple conversations, the resolution offered was the same – pay for a screen replacement. This response is deeply unfair, especially when the issue seems to be related to a software problem rather than user damage. 

I hoped that the One UI 6.0 update would resolve the problem, but it only exacerbated the issue, causing more display lines. I saw that other S21 FE users are facing similar problems, turning this into a widespread concern rather than an isolated incident. 

I am now eagerly awaiting a response from Samsung regarding the steps they will take to address the S21 FE display lines issue. It feels unfair to ask users to bear the cost of a repair that appears to be a common problem caused by software updates, especially during these challenging times in Sri Lanka. 

I encourage fellow S21 FE users who have faced similar issues to share their experiences and insights in this thread. Together, let's bring attention to this matter and hope for a fair resolution from Samsung. 

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8 Comments
Hasun9
Active Level 3
Galaxy S
It's time to move on to another brand.. 👍 Samsung only better at marketing campaigns.. now samsung is a **bleep**..
0 Likes
R-Tech
Active Level 7
Galaxy S
bro what is the alternative brand for Samsung? Can you suggest good brands. don't suggest apple.
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Tencent
Active Level 4
Galaxy S
Have you reported to Samsung customer care, if not I would suggest you to do so and see what their response is.
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Tharindu_TDK05
Beginner Level 4
Galaxy S
Yes, I reached out to Samsung Customer support india via email. They replied to me that a case was opened for my issue and their team is looking into that. I hope they will provide me with a fair solution. ( Unlike what Samsung Sri Lanka said to me - pay and replace the screen).
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Tencent
Active Level 4
Galaxy S
It's good that you reached samsung India, as they only send the approval. Also, if you do receive the approval; they would suggest two service centres (Sinhagiri and Softlogic). I would recommend you to deal with the former as their customer service is much better. Also, once u have given, make sure to keep in touch, as they could take quite a while (1-2 weeks) to repair the device. Hopefully, they will provide you with a solution. Cheers!
PRINCESS_J
Beginner Level 3
Galaxy S

Any update from samsung? We have the same issue.

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kaz_
Active Level 6
Galaxy S
That is so bad to see. Mostly S series have this problem . Not only samsung phones but also many phone brands have the screan burn issues after update . I so shocked to see this. Um sorry to hear that bro. Hopefully u will definitely find the solution . I can really feel how harder this kind of issue when it comes to ourselves .
PRINCESS_J
Beginner Level 3
Galaxy S

Experiencing the same issue with my FE. Any resolution from samsung?

0 Likes