Original topic:

Display Line Issue on S21 FE 5G

(Topic created on: 02-03-2024 11:11 PM)
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Tharindu_TDK05
Active Level 1
Options
Galaxy S
Dear Samsung, 

I hope this post finds you all well. I am writing this message with a heavy heart, as I have encountered a distressing issue with my Samsung S21 FE device after the recent software updates.

After two weeks from the sotware update, I noticed a couple of display lines on my screen, and despite my careful usage, the problem has escalated to 5-6 lines. 

This is disheartening, especially considering that the S21 FE is my first flagship phone, and I had high hopes of using it for several years. 

I have always been a proud Samsung user, advocating for the brand due to its innovative features and customizable options. However, my recent experience has left me questioning the reliability of Samsung phones. 

I purchased my S21 FE in February 2022 from a reputable seller in Sri Lanka, Genius Mobile, and it came with a 1-year company warranty. The issue surfaced in January 2024, just after the warranty expired. When I contacted Genius Mobile, they informed me that I would need to pay approximately LKR 60,000 for a screen replacement – almost half the cost of the phone. I was shocked and frustrated hearing that.

Then I reached out to Samsung Sri Lanka for support. Unfortunately, after multiple conversations, the resolution offered was the same – pay for a screen replacement. This response is deeply unfair, especially when the issue seems to be related to a software problem rather than user damage. 

I hoped that the One UI 6.0 update would resolve the problem, but it only exacerbated the issue, causing more display lines. I saw that other S21 FE users are facing similar problems, turning this into a widespread concern rather than an isolated incident. 

I am now eagerly awaiting a response from Samsung regarding the steps they will take to address the S21 FE display lines issue. It feels unfair to ask users to bear the cost of a repair that appears to be a common problem caused by software updates, especially during these challenging times in Sri Lanka. 

I encourage fellow S21 FE users who have faced similar issues to share their experiences and insights in this thread. Together, let's bring attention to this matter and hope for a fair resolution from Samsung. 

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kaz_
Active Level 7
Galaxy S
That is so bad to see. Mostly S series have this problem . Not only samsung phones but also many phone brands have the screan burn issues after update . I so shocked to see this. Um sorry to hear that bro. Hopefully u will definitely find the solution . I can really feel how harder this kind of issue when it comes to ourselves .
PRINCESS_J
Beginner Level 3
Galaxy S

Experiencing the same issue with my FE. Any resolution from samsung?

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Samsung_km9e90j
Beginner Level 2
Galaxy S

Experiencing the same issue with my FE. Any resolution from samsung?

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dougxt
Active Level 1
Galaxy S

Same problem here with my 21 fe. Just started happening today and is getting progressively worse . The phone is only 1 year & 1 month old. I feel kind of scammed in that it’s 45 days exactly out of warranty. Maybe now is the time to give in & switch to an iphone 😞

Galaxy S
Sorry to hear that. Yeah feels the same.😒
Sadly, this is happening for brandnew devices.
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Members_3yRdoIy
Beginner Level 2
Galaxy S
  • I am from tamilnadu, india I also faced a same issue today
Punit555
Beginner Level 2
Galaxy S

I am facing same issue after the Device update on my Galaxy S21 FE. I had also contacted Samsung Customer Care regarding the issue I am facing and they said we have to pay  13K for screen replacement. Also they mentioned that there is screen replacement available for Galaxy S21 and not Galaxy S21 FE. Unfortunately spending 60K on such trusted brand(Samsung) was fail after all.

Disappointed.

Galaxy S
Sorry to hear that, and I too disappointed since I had the same experience. Still no reply from Samsung india for my case.

I hope these comments will open their eyes(Samsung), which also proves that Samsung S21 FE display line issues are not isolated cases.
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SardarQaisar
Beginner Level 2
Galaxy S

I have also facing same issue.. 

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Members_o2CFdR0
Beginner Level 2
Galaxy S

Even I have been facing the same issue and have received no proper support from the team. It's really worthless to buy a samsung now. Their quality has been dropping.