Dear Samsung,
I hope this post finds you all well. I am writing this message with a heavy heart, as I have encountered a distressing issue with my Samsung S21 FE device after the recent software updates.
After two weeks from the sotware update, I noticed a couple of display lines on my screen, and despite my careful usage, the problem has escalated to 5-6 lines.
This is disheartening, especially considering that the S21 FE is my first flagship phone, and I had high hopes of using it for several years.
I have always been a proud Samsung user, advocating for the brand due to its innovative features and customizable options. However, my recent experience has left me questioning the reliability of Samsung phones.
I purchased my S21 FE in February 2022 from a reputable seller in Sri Lanka, Genius Mobile, and it came with a 1-year company warranty. The issue surfaced in January 2024, just after the warranty expired. When I contacted Genius Mobile, they informed me that I would need to pay approximately LKR 60,000 for a screen replacement – almost half the cost of the phone. I was shocked and frustrated hearing that.
Then I reached out to Samsung Sri Lanka for support. Unfortunately, after multiple conversations, the resolution offered was the same – pay for a screen replacement. This response is deeply unfair, especially when the issue seems to be related to a software problem rather than user damage.
I hoped that the One UI 6.0 update would resolve the problem, but it only exacerbated the issue, causing more display lines. I saw that other S21 FE users are facing similar problems, turning this into a widespread concern rather than an isolated incident.
I am now eagerly awaiting a response from Samsung regarding the steps they will take to address the S21 FE display lines issue. It feels unfair to ask users to bear the cost of a repair that appears to be a common problem caused by software updates, especially during these challenging times in Sri Lanka.
I encourage fellow S21 FE users who have faced similar issues to share their experiences and insights in this thread. Together, let's bring attention to this matter and hope for a fair resolution from Samsung.
