a55samgalaxy
Active Level 1
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06-28-2026 11:21 PM in
Galaxy A
My phone was updated last night. Now it's gallery app has stopped working and the camera app has stopped working. I reported this issue but I haven't received any resolution. This is making my phone unusable
a55samgalaxy
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06-29-2026 01:34 AM in
Galaxy A
I had already done this (cache wipe) before posting this message in Community. I have also restarted/ turned off and on the phone as well.
After this update, my camera app and gallery app are completely unusable. I have also sent feedback to samsung and haven't gotten a response.
After this update, my camera app and gallery app are completely unusable. I have also sent feedback to samsung and haven't gotten a response.
Faisalarain
Beginner Level 3
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06-29-2026 01:07 AM in
Galaxy A
🔥
MuhammadDawood
Active Level 7
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06-29-2026 01:10 AM in
Galaxy A
If this issue started after the One UI 8.5 update, it could be a software optimization bug. Try wiping the cache partition first. If the issue still persists, please wait for the next software update or contact a Samsung Service Center.
a55samgalaxy
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06-29-2026 01:34 AM in
Galaxy A
I had already done this (cache wipe) before posting this message in Community. I have also restarted/ turned off and on the phone as well.
After this update, my camera app and gallery app are completely unusable. I have also sent feedback to samsung and haven't gotten a response.
After this update, my camera app and gallery app are completely unusable. I have also sent feedback to samsung and haven't gotten a response.
MuhammadDawood
Active Level 7
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06-29-2026 03:26 AM in
Galaxy A
Since you've already tried the basic troubleshooting steps, I recommend using Samsung Smart Tutor. The support team can remotely check your device and help diagnose the issue.