It's behind pace building, opposite hafeez centre in lahore. What u can do is initiate chat through Samsung members app and talk to an agent, tell him the issue and let him guide u to the nearest official Samsung sales centre. Maybe they have in izlo...
I just talked to their sales assistant online. This is what they say:Sir, you are requested to please wait the redemption process will start at the end of March.Then the voucher will be visible in the Samsung members app.