Look contacting them is pointless as you have just found out for yourself, my headset, for example, is 5.0 has intense reception but the skipping still happens sometimes once a week, not as much as it does with the Apple airpods version, which is a b...
Yes, those updates they worked on, but it was in 2020 each update gets brought in, and no changes happen, it just empty air Bluetooth still skipping and dithering as usual, after each promised update nothing happens.
This Samsung kerfuffle needs to be fixed right away, they need to recall the entire array of faulty phones, including mine and fix this whole thing once and for all, otherwise, they are full of **bleep**, I mean, we are the ones spending, real live h...