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Original topic:

Esim not working on s24

(Topic created on: a month ago)
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tauseeffayyaz
Beginner Level 2
Options
Galaxy S
I have bought jazz esim but it's somehow showing no service on my s24.

#s24 #galaxy #samsunggalaxy 
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11 Comments
UmarHayat9
Beginner Level 2
Galaxy S

I am facing exact same issue with Jazz eSim purchased yesterday on 29th May 2024. I got to the bottom of the issue and I found that Jazz eSim activation server is not working on backend i.e. mbk.prod.ondemandconnectivity.com

 

I tried following but didn't work.

  • Reboot multiple times.
  • Used Reset Network Settings Options.
  • Deleted eSim from iPhone from Reset option and added again.
  • Tried every guide on Youtube and Google. Nothing worked.

 

The sim gets stuck on Activating status and it is there for last 24 hours. I sent an email to Jazz Support team. No response from them so far. Visited franchise twice. They can't understand anything.

This issue is not Phone specific. This is issue with activation of new eSim of Jazz. I think no one can activate new Jazz eSim for last few days. I'm not sure how long it will take to fix.

 

WhatsApp Image 2024-05-30 at 12.08.12 PM.jpeg

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tauseeffayyaz
Beginner Level 2
Galaxy S
Is your phone pta approved?
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UmarHayat9
Beginner Level 2
Galaxy S

Yes it is PTA Approved. Both slots. physical and esim both are approved. 

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tauseeffayyaz
Beginner Level 2
Galaxy S
I bought jazz esim to utilize esim time on my non pta phone but all in vain. 3k lost. Somehow ufone sim is working
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UmarHayat9
Beginner Level 2
Galaxy S

If you want to utilize eSim slot. Then I suggest you to buy ONIC or Ufone Sim.

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tauseeffayyaz
Beginner Level 2
Galaxy S
My ufone is working fine with physical sim slot although time is over
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UmarHayat9
Beginner Level 2
Galaxy S

They charged me 2k. the official price is 2k mentioned on their site. but they should refund this to customers. i think you should wait for few days. the issue will be resolved and then you can activate esim. 

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tauseeffayyaz
Beginner Level 2
Galaxy S
They also charged me 1000 extra saying its securiy fee for future conversion of prepaid to postpaid
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UmarHayat9
Beginner Level 2
Galaxy S

This is widespread issue. it will be fixed. but it will take time. for time being i got my physical sim back

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