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Original topic:

note 20 ultra proximity sensor

(Topic created on: 09-22-2020 06:50 PM)
Vinush
Beginner Level 4
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‎09-22-2020 11:47 AM in 

Galaxy Note
After the latest software update on note 20 ultra the proximity sensor is not working for calls to turn off the screen and also its not the in sensor testing in *#0*#.  What should I do??
3 Comments
VinuraOGallage
Active Level 4
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‎09-22-2020 06:50 PM in 

Galaxy Note
Did you try to run "Automatic Check" in the Samsung Members app?
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Vinush
Beginner Level 4
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‎09-22-2020 07:17 PM in 

Galaxy Note
yes, its passed. but still remains the same
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VinuraOGallage
Active Level 4
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‎09-22-2020 07:23 PM in 

Galaxy Note
Then send an "Error report" or start a "Text Support" via Samsung Members app.