Original topic:

Screen burn issue In m52 5g. It was showing keyboard layout even it's not open

(Topic created on: 04-27-2023 01:19 PM)
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harryl5555
Active Level 5
Options
Galaxy M

image


_Sara_
Expert Level 4
Galaxy M
You mean this? If yes, there it shows you how much time you have left to buy Samsung Care+.
Your warranty is for 1 year starting from the time printed on the invoice.Screenshot_20230428_112629_Samsung Members.jpg
DomSamsung
Active Level 4
Galaxy M
Samsung makes very bad quality of Amoled screens. It's a very old issue of screen burn in Samsung phones. Mostly happens after completion of warranty. My suggestion is to change the phone company so than Samsung will realize their mistakes.
Galaxy M
Please visit the nearest Samsung service center and get it checked. Do backup your phone
Galaxy M
If your phone is in warranty you van get it replaced for free, if not sadly paying for display change at service center is the only option.
cs_member10
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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jin895
Active Level 2
Galaxy M
Ur issue got resloved ?
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harryl5555
Active Level 5
Galaxy M
Nope the issue still persists after screen replacement.
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jin895
Active Level 2
Galaxy M
Why screen replacement aint solved the issue ?
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harryl5555
Active Level 5
Galaxy M
I don't know why it happens again
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jin895
Active Level 2
Galaxy M
Havent you told to the service centre that the issue aint got resolved it still persists
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