Hi, Keegz the issue sounds more like a technical problem that will require a physical assessment to the phone with Samsung authorized service providers.
Please go to the below link to locate the closest Authorized Service Center to you.https://www....
Hi, Babiyo please remove the Google account on the phone then re-add it again.
Please perform a soft reset of your device afterward.
Press and hold the power and volume down buttons for about 10 seconds.
*The device may take a screenshot, howeve...