Overheating and camera

[AK6815]

I bought a new M31 yesterday  from AMAZON India. It is overheating and camera is not working. 

[indiantrueindian]

i already asked you what's the issue with camera

[AK6815]

it shows camera failed

[indiantrueindian]

please don't post the same thing multiple times

[AK6815]

screenshot attached

[indiantrueindian]

1 Force stop the camera appOpen Settings>AppsFind and tap on the Camera appTap Force stopTry to reopen the app and see if you are still getting the same problem

2. Reset app preferencesOpen Settings>AppsSelect More in the upper right partSelect Reset app preferencesRestart your deviceIf the problem if being caused by a default app, this should solve it

3.Boot into safe mode

Sometimes a third-party camera app can cause issues with the default camera app. Booting into safe mode (which disables 3rd party software) is the best way to identify if the issue is caused by a third-party camera app. You can then uninstall the problem app to solve the issue.

Power off the device completely.Press and hold until the logo appearsOnce the logo appears to release the power button and the press and hold the volume down buttonRelease the button when safe mode appears at the bottom of your device screen

4. Clear system cachePower off the devicePress and hold volume up button, Bixby button and power buttonWhen the screen with No commands message shows up tap on the screenUse volume keys to highlight wipe cache partition and use power button to select itSelect yes to confirm

5. Factory reset

The factory reset involves returning the device to its default software, which will remove all your data and files, so make sure you've backed up before trying this.

Power off the devicePress and hold volume up button, Bixby button and power buttonWhen the screen with No commands message shows up tap on the screenUse volume keys to highlight wipe data/factory reset and use power button to select itSelect yes to confirm


note the last two points 4 & 5 would clear everything from your device contacts to images songs etc everything

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support