Original topic:

Update issue

(Topic created on: 09-08-2022 02:32 AM)
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odithodith
Active Level 6
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Tech Expert
Samsung cooperation should be much responsible in mid ranges and budget devices also.
If they couldn't release android or any other system update that's might be okay sometimes 

But we must have our security update for device.
Some devices bought in last year brand newly and didn't received security updates after april 
 Now 
 Some times device performance also not performing seamlessly now



I request from Samsung team to be kindly provide us updates on time. 

Thank you 

6 Comments
Dihane_M
Expert Level 5
Tech Expert
True 👍🙂
namalsemage
Active Level 4
Tech Expert
ඇත්ත. මිඩ් රේන්ජ් යූසරයෝද මනුශ්‍යයෝය 😏
TUS1968
Beginner Level 2
Tech Expert
Hai aftr updating new version on my phone. My phone battery is going down so quickly. So can u find me a solution plz
odithodith
Active Level 6
Tech Expert
You can check device manager , batter usage .
Then you can identify which application get more power from batter. If everything is normal

Then check batter health using Samsung members app , device diagnosis test.

Then you can see the present status of you batter health.
It show good, normal or bad.

If it's bad, then you have to get you mobile phone to a Samsung store or repair center.

If any application gains more battery uninstall it and restart your device.
Then if it didn't fix you have to repair it in Samsung service center.

Some times third party apps ( apps not in play store or galaxy store )
Direct downloaded apps from web or shared app from another device.
They also increase power consumption

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Tech Expert
True
Tech Expert
This is correct I also bring Samsung's attention but they always have justification which is prize point but you can raise your concern to support.lk@samsung.com