Power off

[IDK23]

My tab active 3 

I am facing a issue that when from side of my tablet it touched a hard by something it automatically power off

Can some one explain is there is any settings that I off accidentall power off

[MuhammadDawood]

A sudden power-off after a side impact may be related to a button or hardware issue. First, remove any protective case and run Battery and Buttons diagnostics in Samsung Members. You can also force restart by holding Volume Down + Side key for more than 7 seconds. If the issue continues, visit an Authorized Samsung Service Center for inspection📲